The financial news has been filled with stories about problems relating to payment protection insurance or PPI, with evidence that this insurance has been mis-sold to consumers for a number of years, and that lenders were using a range of tactics to try and make borrowers take out this cover when taking out finance.
The UK’s financial regulator, the Financial Services Authority, has been clamping down on those found to be mis-selling this cover, and a number of lenders and providers have been fined over recent months, with one lender, the Alliance & Leicester, being fined around £7 million as a result of these breaches. More recently further probes and investigations have been launched into the sale of PPI following the receipt of a record number of complaints from PPI customers.
An investigation by the Competition Commission has revealed that there is very little competition amongst providers of PPI, and many credit card firms and banks are making a fortune from consumers who are taking out these policies along with their credit cards, loans, and other forms of finance. The lack of competition means that consumers that want to shop around for a more affordable policy and those that want to switch to another provider will find it difficult to find something that is better suited to their needs and pocket.
This type of insurance cover is commonly sold alongside financial agreements, such as loans and credit cards, and the purpose of the cover is to cover repayments on the debt for a specified period of time in the event that the policyholder is unable to work due to sickness, injury, or redundancy. However, ongoing investigations have revealed that the cover has been sold to many consumers that would never be eligible to claim, and that some lenders have convinced consumers that they have to take the cover from them along with the loan or card. Some lenders were found to be adding the cover onto finance deals without informing the consumer at all.
Whilst authorities have been trying to stamp out these problems through stricter regulations and by imposing fines, it appears that the problem is still ongoing. Many consumers are still complaining about PPI, and the FSA recently conducted a mystery shopper exercise to better evaluate the problems. It was found that lenders were failing to provide adequate details about the policy to consumers, and that few consumers were fold that the cost of the cover would be added to the loan and that they would then have to pay interest on it.
A number of possible solutions are being considered to try and stop the issues connected to PPI sales. This includes stopping certain firms from selling the cover, stopping lenders from selling the cover at all alongside credit agreements. Another solution being considered is heftier fines for those firms found to be breaching PPI sale regulations.