Highest number of mortgage complaints received by Bank of Scotland
According to figures received from the Financial Ombudsman Service the highest number of complaints in relation to home loans and mortgages has been received by the Bank of Scotland.
The figures showed that in the first six months of this year the Financial Ombudsman Service received around five hundred and sixty three complaints about the Bank of Scotland. The figures also showed that out of these complaints around 40 percent were upheld.
The figures came from a report released this week by the Financial Ombudsman Service, which showed the level of complaints and the level of complaints upheld for individual banks for the first six months of this year, between January and June.
The second highest number of complaints was received by banking giant Barclays, according to the data from the ombudsman, with the FOS upholding 55 percent of the complaints made about Barclays.
An official from the Financial Ombudsman Service said that the report was designed to show consumers how the FOS dealt with banking related complaints, stating: “The complaints data we are publishing for the first time today will help people to see how the financial businesses that are responsible for nine tenths of the ombudsman’s workload deal with customer complaints.”
The FOS added that with figures out in the open banks would be encouraged to improve, adding: “This should mean fewer of their customers having to bring unresolved complaints to the ombudsman.”
Nationwide Building Society was found to have received one hundred and ninety one complaints, putting it in fourth place, and out of these around 28 percent were upheld by the FOS. Nationalized bank Northern Rock received one hundred and eight complaints, and out of these 31 percent were upheld.
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